# The same SOP questions, answered again and again.

New staff ask in chat, and senior people stop what they are doing to answer. We set up an AI assistant that answers from your own SOPs and documents, and sends unclear questions to a person.

Canonical: https://lingkari.com/sop-assistant

Uses AI. It only reads the documents you choose.

## Asked again, answered again

The answers exist. They are just hard to find.

- Senior people answer the same questions every day.
- Answers depend on who you ask.
- The SOPs exist, but nobody can find the right page.

## An assistant that knows your SOPs

Built with n8n and an AI step that searches only your own documents.

Answers come from these files only: Returns SOP, Price list, Leave policy, Onboarding guide.

- 1. **Gather the documents**: SOPs, price lists and policies. You choose what it can read.
- 2. **It searches your files**: The assistant looks for answers in your documents, not on the internet.
- 3. **Answers show a source**: Each answer names the document it came from, so staff can check.
- 4. **Gaps go to a person**: If the documents do not cover it, it says so and passes the question on.

## Clear limits, set by you

An assistant is only useful if people can trust it.

- **You choose the documents**: It reads only the files you give it, and you can remove any of them.
- **Every answer shows its source**: Staff can open the document and check the answer themselves.
- **It says when it does not know**: Questions the documents do not cover go to a person instead of being guessed.

## What changes for the team

Small questions stop interrupting big work.

- **Senior people can focus**: Fewer interruptions for the same answers.
- **New staff find answers**: They can ask any time, without waiting for someone.
- **One answer for everyone**: The answer comes from the document, not from who you asked.

## Related fixes

Problems that often come with this one.

- [WhatsApp leads](https://lingkari.com/whatsapp-leads)
- [Approval flow](https://lingkari.com/approval-flow)
- The service behind it: [Workflow automation](https://lingkari.com/automation)

## SOP assistant questions

Something else on your mind? Ask it in the form below.

### Where does it get its answers?

Only from the documents you give it, like SOPs, policies and price lists. It does not answer from the internet.

### What if our SOPs are outdated?

Then its answers will be too, so we start by checking the documents with you. When you update a document in the shared folder, the assistant answers from the new version.

### Where do staff ask their questions?

Where they already work, like a chat app or a simple web page. We choose this with you in the free diagnosis.

### What if it gives a wrong answer?

Every answer shows its source, so staff can check it, and questions the documents do not cover go to a person. With a retainer, we review the answers and tune it.

## Book a free diagnosis

Fill in the form and we will reply within 1 working day to schedule your diagnosis call. The call and the 1-page problem map are free.

Form: https://lingkari.com/sop-assistant#booking

Prefer email? hello@lingkari.com
WhatsApp: 0851-2800-2801 (https://wa.me/6285128002801)